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Customer Cloud

Customer Cloud Benefits
Improved Customer Data Accuracy
Customer Cloud Benefits
Quicker Compliance & Risk Management
Customer Cloud Benefits
Better People Based Marketing

Why you need it

Whatever industry your business operates in, the need for a better understanding of who your customers are, and what motivates them to spend money with you, is ever increasing.

Acceleon Customer Cloud can form a vital part of this overall customer intelligence capability, automating large parts of the process enabling you to focus on what makes your company stand out.

Customer Cloud Features

Verify Data in Real Time

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The cost of maintaining good quality customer data can be dramatically reduced by ensuring you are capturing the correct information in the first place.

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Customer cloud can easily connect to your existing online forms to do real time validation of information like customer addresses, names and phone numbers.

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Leveraging our data verification features you can validate information that is entered by customers or staff into online forms in real time saving thousands in improved productivity and reduced costs.

Update your Customer Records

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Up to date information is critical in today's hyper competitive environment, but with the range of customer contact points dramatically increasing it's getting harder for companies to keep pace.

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Using our client connector feature you can take your existing customer database and within minutes update it with comprehensive, current data leveraging the most up-to-date, privacy compliant databases in Australia.

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With new & updated client addresses, telephone numbers & email addresses, you can stop wasting time & money sending out letters to redundant addresses or dialling telephone numbers that are no longer valid.

Reconnect with Lost Clients

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Locate is the market leading customer identification and location tool, relied upon by over 80% of the collections industry in Australia to help better manage skip tracing and debtor management.

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Locate combines results from a range of sources to provide up to date information about your customers presented through a simple web based user interface to allow users to quickly and efficiently locate lost customers.

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It forms a critical component of the overall business practice of most of the leading collections agencies in Australia and has come to be known as one of the most accurate, constantly updated tools in the industry.

Improve Customer Insights

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The Acceleon Customer Cloud is a suite of capabilities that help our clients improve their customer relationship management lifecycle.

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It does this by providing access to a stream of constantly updated, market leading consumer and business data.

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To power this we access, collect and validate the most current, legally compliant consumer and commercial databases, and run them through our unique machine learning and artificial intelligence platform, known as the Insight Engine™.

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Our clients access this data through a number of specialist products that help solve critical business problems.

Quicker Compliance & Risk Management

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As the thinking around digital behaviour and privacy evolves, governments are catching up to the need for legal compliance around data storage & customer identification.

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Customer Cloud can help form a vital part of your overall efforts in supporting compliance requirements in areas such as customer identification, information compliance tracking, and safe data handling.

Better People Based Marketing

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Today many companies still live with the historical split between digital and offline marketing, with unique but rarely intersecting anonymous and personally identifiable customer data.

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Customer Cloud aids in solving this problem by enabling the linkage of device based online marketing data, with real world people based profiles to facilitate omni channel, cross device audience building and marketing effectiveness tools.