Why you need it
Whatever industry your business operates in, the need for a better understanding of who your customers are, and what motivates them to spend money with you, is ever increasing.
Acceleon Customer Cloud can form a vital part of this overall customer intelligence capability, automating large parts of the process enabling you to focus on what makes your company stand out.
Customer Cloud Features
Verify Data in Real Time
The cost of maintaining good quality customer data can be dramatically reduced by ensuring you are capturing the correct information in the first place.
Customer cloud can easily connect to your existing online forms to do real time validation of information like customer addresses, names and phone numbers.
Leveraging our data verification features you can validate information that is entered by customers or staff into online forms in real time saving thousands in improved productivity and reduced costs.
Update your Customer Records
Up to date information is critical in today's hyper competitive environment, but with the range of customer contact points dramatically increasing it's getting harder for companies to keep pace.
Using our client connector feature you can take your existing customer database and within minutes update it with comprehensive, current data leveraging the most up-to-date, privacy compliant databases in Australia.
With new & updated client addresses, telephone numbers & email addresses, you can stop wasting time & money sending out letters to redundant addresses or dialling telephone numbers that are no longer valid.
Reconnect with Lost Clients
Locate is the market leading customer identification and location tool, relied upon by over 80% of the collections industry in Australia to help better manage skip tracing and debtor management.
Locate combines results from a range of sources to provide up to date information about your customers presented through a simple web based user interface to allow users to quickly and efficiently locate lost customers.
It forms a critical component of the overall business practice of most of the leading collections agencies in Australia and has come to be known as one of the most accurate, constantly updated tools in the industry.